Legacy ShootProof Payments will no longer be available to US Studios as of May 31, 2021. Switch to ShootProof Pay to continue taking client payments. Click here to learn how.
Studios using ShootProof Payments as their payment gateway can issue a full or partial refund to their customers during the first 5 days following the date/time stamp of the order. There is one exception: once an order has been submitted to the lab, no refunds can be issued.
If you are using a different payment gateway, you will need to arrange the refund with your client outside of ShootProof.
Steps for Issuing a Refund
Wait until 24 hours have passed since the client placed the order so the charge can fully settle; otherwise you will only have the option to give a FULL refund.
1. Go to the order page on which you would like to issue the refund.
2. Click the blue "Payment Details" link.
3. Click "Issue Refund."
Remember, once you've sent an order to the lab to be printed, you can no longer issue a refund through ShootProof. You'll need to arrange the refund with your client outside of ShootProof.
Refunds made from a client's order typically take between 2-3 days from the time that the refund was initiated. However, it is possible that with some banks, it can take up to 5 days or even until the end of the billing cycle to show up on the statement.