Legacy ShootProof Payments will no longer be available to US Studios as of May 31, 2021. Switch to ShootProof Pay to continue accepting online payments. Click here to learn how.
Need to refund a client? With ShootProof Pay, you have 180 days to refund clients for any reason. It's quick and easy, and your clients will receive their refund within 5-10 business days.
If you don't have enough funds available in your ShootProof Pay account to cover the refund, your connected bank account will be automatically debited the difference.
How do I refund clients through ShootProof Pay?
1. Open the Order you'd like to refund.
2. Click Refund.
3. Enter the full or partial amount you'd like to refund.
4. Select a reason for the refund.
5. Click Refund Payment.
Are processing fees refunded?
When you refund a client, the processing fees are refunded to you. In the event that you make a partial refund, your refund will include a prorated portion of the processing fees.