Legacy ShootProof Payments is no longer available to US Studios. Remove ShootProof Payments and activate ShootProof Pay to continue accepting online payments. Click here to learn how.
Need to refund a client? With ShootProof Pay, you have 180 days to refund clients for any reason. It's quick and easy, and your clients will receive their refund within 5-10 business days.
If you don't have enough funds available in your ShootProof Pay account to cover the refund, your connected bank account will be automatically debited the difference.
How do I refund clients through ShootProof Pay?
1. Open the Order you'd like to refund.
2. Click "Payment Details", then "Issue Refund"
3. Enter the full or partial amount you'd like to refund.
4. Add an optional note (notes are for your own use and will not be seen by your client).
5. Click Refund.
Are processing fees refunded?
When you refund a client, the processing fees are refunded to you. In the event that you make a partial refund, your refund will include a prorated portion of the processing fees.