Here you will find some insight into why your client may be receiving this error message.
For studios using ShootProof Payments:
There are a few reasons why a card is rejected at checkout. The card could be simply declining, or the client could be entering incorrect information, such as the card number, CSV code, or billing zip code. The client could also see a fraud error code, which indicates their card has been flagged as fraud in the past or the system is detecting a pattern of fraudulent activity.
Specific Error Messages:
- "Unable to place order" "The transaction cannot be completed at this time. The payment could not be processed. Payment gateway responded with: Gateway Rejected: avs- code: 1000- text: Approved"
- This error means that information being entered incorrectly like the card number, CSV code or billing zip code. The card issuer doesn't give us specific details regarding why a card has been rejected, but that message typically means the billing details entered at checkout don't match what the card issuer is looking for.
- “Unable to place order “The transaction cannot be completed at this time. The payment could not be processed. Payment gateway responded with: Gateway Rejected: fraud-code- text: Unknown”
- If your client sees this message, it means that their IP address was likely flagged as fraud in the past or the system is detecting a pattern of fraudulent behavior. The payment processor is seeing this and telling the checkout page to not accept that card. Their best bet is to try another computer from a different secured internet connection. This type of error is rare, so you shouldn't see this error message often. If they're on a public wifi (like Starbucks, for instance), have them try at home. If they are still seeing the message, they'll want to try another network.
- “Unable to Place Order: “The credit card on file could not be charged. The payment could not be processed. Payment gateway responded with: Declined - code: 2046 - text: Declined**”
- This message is specifically in the card being declined from the issuing bank. Unfortunately, we do not have visibility as so why its being declined.
If your client reaches out saying that their card was charged, but you don't have an invoice payment or order created within your account, it means that this payment did not successfully go through.
- Your client is likely seeing a pending charge on their statement. Typically, these pending charges will fall off of their statement within 24-48 hours, once the transaction is settled and the charge is declined.
For studios using PayPal Standard, PayPal Pro, Braintree, or Authorize.net:
Unfortunately, we have no visibility on payments when they're sent through a third-party processor. You will need to contact their Support channels directly for more information on any errors displaying at the checkout page.