We've heard from many photographers whose businesses are changing due to COVID-19. We've put together a list of some common questions and answers to help you navigate these uncertain times, as well as some helpful resources to keep you motivated to sell. Our Product Support Specialists are also here to help. Email firstname.lastname@example.org if your question isn't answered below, or if we can provide additional support regarding your account during this challenging time.
“I've been hearing a lot about the CARES Act. How might I benefit from it?”
We've worked with attorneys to pull together a helpful article about the CARES Act. The key takeaway is that you can access capital to keep your business running. This matters for photographers because it offers financial relief for small businesses based in the United States. The SBA is posting information for small business owners here.
"What are some creative ways I can drive income while new business is slow due to COVID-19?"
While you may not be booking many new clients, you can leverage past clients to drive sales. Using Email Campaigns is a great way to remind clients that their galleries are available. In fact, our research has shown that galleries using Email Campaigns make an average of 37% more in sales. You can even offer a discount incentive for orders placed now. Watch our recent webinar for step-by-step instructions!
If you have Archived galleries, you may consider reactivating them temporarily so clients can access them for purchasing prints and digitals.
We've also created a list of helpful resources to get your creative mind working!
“Are your partner labs still operating?”
As of right now, some of our lab partners are continuing operations. Others are experiencing delays, or closed completely. We'll continue to update our Partner Lab Status article.
"My business is on hold. How can I temporarily suspend my account?”
Our plans are completely flexible, so you can easily move to the free plan right within your account. If you don’t want to delete your photos, use our low-cost archiving service to keep your photos stored. When business resumes, you can easily reactivate your archived galleries.
“My client canceled their event and I need to refund them, but it’s outside of the 5-day window. What do I do?"
If you use ShootProof Payments, there's currently no way to bypass the 5-day refund window. We realize that the need to refund the client might be increasing in the coming weeks, so we'll be sure to alert you if our team comes up with an alternative solution. For now, all refunds outside of the 5-day window must be done outside of ShootProof. You might offer to mail a check or use another payment method to deliver those funds.
“My client is disputing a charge due to not receiving a refund for a canceled event. What can I expect to happen next?”