When you have a Lab Order awaiting Studio Approval, you have three options:
- Approve the order for lab production
- Cancel the Order and Refund the client
- Convert the Order to Self-Fulfilled and fulfill it directly through another lab
To approve the order for lab production, click "Start Approval". Make any necessary edits, adjust crops, and optionally add boutique packaging. Once you click "Send to Lab", the files will be sent to the lab for immediate production.
* Note that once an order is approved to be printed at the lab, it cannot be canceled or changed.*
To cancel the order and refund your client, simply choose the Canceled status from the dropdown menu beside the order number at the top left of the order page. You have the option to send an email to your client notifying them of the order status update.
If you use ShootProof Payments, you can also refund your client as long as it has been 5 or fewer days since they placed their order, and the order has not yet been sent to the lab. Just click the blue "Payment Details" link and click "Refund."
To Convert the order to self-fulfilled, click the overflow button (three little dots) beside the Download Files button, and select "Convert to Self Fulfilled". Select all of the items and click "Convert Items."