This article covers the ways that clients can download when Free Digitals permissions are enabled. You can learn about how clients received their digitals purchased through the Shopping Cart here.
Download Individual Images
When your client visits a gallery with Free Digital permissions enabled, they will have the option to download images with one click without placing an order or checking out. They will simply hover over an image and click the download icon at the bottom of the image. The file will immediately download to their computer or mobile device!
Download Groups of Images
If you've enabled Download All permission, a download button will appear in the top right corner of the gallery.
After they click Download All they'll be prompted to enter a PIN, if applicable. Then they'll see this window:
If they choose Save to Google Photos, they'll be directed to a page to log into their Google account and down the photos there.
If they choose My Device, they will be directed to a new window where the zip file(s) will load. If the gallery is large or has multiple albums within it, they may need to click multiple zip file links. The zip files will download directly to their computer or mobile device and they'll receive an email with the zip file link as well.
If several seconds pass and the zip bundles aren't ready for download on this page, they'll receive a message in the pop-up that the zip files will be delivered via email instead.
Note: The download link emailed to your client expires 7 days after its creation. If a client clicks the link after that 7-day period and the gallery is still active in your account, the link will be regenerated and your client will receive a new email with a new download link.
If the gallery has been Archived or is Inactive, the link cannot be regenerated, and they will be taken to your ShootProof Portfolio Website instead. You can un-Archive or Reactivate the gallery and your client will be able to generate a new link by clicking on the original link again.
If the gallery has been deleted, you will need to re-upload the photos and send your client a new download link. The original link will no longer work and it cannot regenerate automatically.