Lightroom: ShootProof API returned an error message

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The Lightroom Plugin allows you to upload photos to your ShootProof galleries directly from Lightroom. To download it, go to  Photos > Tools within your account.

The most common error messages are outlined below. 

 

Upload failure - please try again.

This error message is most commonly displayed when there is a problem with your internet connection. Check that you are connected to the internet, and if you are, try resetting your browser or restarting your computer.

 

Authentication error: Please right click on the ShootProof plugin, select "Edit Settings...", log out of the ShootProof plugin and then log back in.

This error can most often be resolved by logging out and then back into the ShootProof Lightroom plugin. Just right-click on the ShootProof publish service in Lightroom and choose ‘Edit Settings.’ Click ‘Logout’ under the ShootProof plugin service details and follow the prompts to log back in. Once you're back in, attempt to publish the collection again.

If that doesn't resolve the trouble, check out the steps listed in this article.

 

Authentication error: Please try logging out of the ShootProof plugin and then logging back in.

This error can most often be resolved by logging out and then back into the ShootProof Lightroom plugin. Just right-click on the ShootProof publish service in Lightroom and choose ‘Edit Settings.’ Click ‘Logout’ under the ShootProof plugin service details and follow the prompts to log back in. Once you're back in, attempt to publish the collection again.

If that doesn't resolve the trouble, check out the steps listed in this article.

 If you see an error that isn't listed above, please email us at support@shootproof.com with a screenshot of the error message.

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