Troubleshooting

Studio Panel

• Why are my clients not receiving my emails?
• My studio is based in Canada and I'm having trouble updating my credit card for billing.
• How do I adjust the time zone in my account?
• Browser Support - Studio panel

Collecting Payment

• Why is my client is seeing an “Unable to Place Order” error at checkout?
• My payment gateway is no longer set up. Why?

Galleries

• Why does my logo look small?
• There's an incorrect translation in my galleries or emails
• I'm seeing a 403 Forbidden page when trying to view a Gallery
• Why are my galleries not showing on my ShootProof Homepage?
• Browser Support - Client Galleries

Digital Downloads

• Why can't my customers download digitals on a mobile device?
• My client hasn't received his or her digital downloads

Lightroom

• Lightroom: ShootProof API returned an error message

Still Need Help? Contact Us!

• Contact Us