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ShootProof Support
Troubleshooting
Troubleshooting
Studio Panel
Why are my clients not receiving my emails?
My studio is based in Canada and I'm having trouble updating my credit card for billing.
How do I adjust the time zone in my account?
Browser Support - Studio panel
Collecting Payment
Why is my client seeing an “Unable to Place Order” error at checkout?
My payment gateway is no longer set up. Why?
Galleries
Why does my logo look small?
There's an incorrect translation in my galleries or emails
I'm seeing a 403 Forbidden page when trying to view a Gallery
Why are my galleries not showing on my ShootProof Homepage?
Browser Support - Client Galleries
Digital Downloads
My client hasn't received his or her digital downloads
Lightroom
Lightroom: ShootProof API returned an error message
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