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Troubleshooting

Troubleshooting

Studio Panel

  • How can I ensure my clients are receiving my emails?
  • My studio is based in Canada and I'm having trouble updating my credit card for billing.
  • How do I adjust the time zone in my account?
  • Browser Support - Studio panel

Galleries

  • There's an incorrect translation in my galleries or emails
  • I'm seeing a 403 Forbidden page when trying to view a Gallery
  • Why are my galleries not showing on my ShootProof Portfolio Website?
  • Browser Support - Client Galleries

Digital Downloads

  • My client hasn't received his or her digital downloads

Lightroom

  • Lightroom: ShootProof API returned an error message

Still Need Help? Contact Us!

  • How do I submit a feature request?
  • Contact Us
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