How can I ensure my clients are receiving my emails?

  • Updated

Here are a couple of tips for improving your email deliverability through ShootProof. 

Have you verified your email address?

If you still see a banner in your account requesting that you verify your email address, you will not be able to successfully send outgoing messages from your ShootProof account. If you have trouble receiving the verification email, please contact us at

Are your emails being sent to Spam?

Outbound emails will be received by your clients from This is because 3rd party services will not allow our system to send an email on their behalf. If your client isn't receiving your emails, they might be getting routed to their Spam folder. Make sure they add to their approved contacts.

Are you using an email domain hosted through your website provider (eg.

Adding a Sender Policy Framework (SPF) record to your DNS configuration may help prevent your emails from ending up in your clients’ spam folders.

We recommend carefully checking all services that send emails on your behalf. For example, this might include Google Apps, Microsoft 365, SendGrid, Tave, or other services. Please understand that your situation is unique to your business and setting this up incorrectly may impact email delivery. If in doubt, please consult with your domain host's support team or an IT professional.

If you already have an SPF record published, add:

If you do not already have an SPF record published, we recommend adding the following string as a TXT record type entry with your DNS provider:

v=spf1 mx -all


Please keep in mind that you will need to also include any other services you are using to deliver email with your domain-hosted address. Without properly including all the services you may create issues with your email delivery. 

For more information, here are links specifying how to configure SPF records on popular DNS hosting providers: