ProDPI Shipping & Turnaround Times

  • Updated

*This feature is not available in all plans. To see the different plans or make changes to your plan, go to the Plan & Billing tab in your account.

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ProDPI offers several shipping options through ShootProof, which can be viewed below. 

Orders from our partner labs are shipped white-label, so your clients do not see any lab branding or costs with their order. 

Please note that shipping time does not include in-lab production time. 

 

In this article, you can learn about:

Shipping to the United States

Shipping to Canada

Turnaround Times

 

Shipping to the United States (available to clients of US and Canada-based studios)

RATES for all ProDPI orders:

*$9.99 for Standard Shipping (USPS -trackable to destination) - up to 10 business days for orders 8x12 and smaller

*$15.99 for Standard Shipping (Ground - trackable to destination) - up to 10 business days for orders larger than 8x12

$29.99 for Standard Overnight Shipping (next business day)

$35.99 for Priority Overnight Shipping (next business day)

 

Shipping to Canada (available to clients of US and Canada-based studios)

$27.99 Ground Shipping to Canada

* ProDPI does not ship to the Northwest Territories, the Yukon or Nunavut. For all other orders to Canada, ProDPI will currently cover additional shipping fees (tax and duty) so at no time should the customer be responsible for any additional shipping fees on their end.

 

Learn about your options for charging your clients for shipping in your price sheets, which is independent of what the lab will charge you for shipping. 

Shipping multiple orders to the same address? Learn how to combine orders prior to lab submission to save your studio on shipping costs.

You can always change the shipping from what the client chose at checkout and the shipping address when you are approving the order to go to the lab (more on approving orders here). 


Turnaround Times

To view ProDPI's turnaround times, click here. Please note that delivery times are not guaranteed and do not include holidays or transit times.

ShootProof handles the customer service for all orders submitted through ShootProof to ProDPI. If it has been longer than the stated delivery times on ProDPI's website and you want to check on the order, please email us at support@shootproof.com. Just include the ShootProof order number in your email and we'll take care of the rest!

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