Where can I go to change or update my ShootProof plan?
If you go to the Plan & Billing page within your ShootProof account you can update your photo or music plan by selecting the button to the corresponding monthly or yearly plan that you'd like to move into.
Where can I go to view my billing history?
From the Plan & Billing page within your ShootProof account you'll be able to see your billing history at the bottom of the page, along with your next billing date and the expected billing charge.
What happens if I upgrade or downgrade in the middle of my billing cycle?
We'll automatically prorate your remaining plan time and turn it into an account credit when you upgrade or downgrade your photo plan. If you're upgrading into a larger photo plan, we'll apply that credit before we charge your card for the upgraded plan. If you're moving into a smaller photo plan and have account credit left over, we'll save it and apply it to your next bill.
I purchased a deal during one of ShootProof's sales, what happens when my deal expires?
Once the deal that you've purchased ends, you'll remain in the same monthly photo plan. We continue to bill you at the regular monthly rate. Shortly before your deal ends, we'll send you a notification to remind you of the upcoming renewal.
How can I use an account credit or referral credit that I have on my account?
You don't have to do anything at all! These credits are automatically applied to your photo plan, music plan, and marketplace purchases before we charge your credit card. You'll see these itemized during the checkout process so that you know exactly how much you'll end up paying.
I have a promo code. How can I apply it?
Send an email to firstname.lastname@example.org and be sure to include the promo code in your message. If it's an active promo code, we'll take care of applying it to your account.
I purchased a Black Friday bundle with ShootProof. Why can I no longer move into certain photo plans?
If you've purchased one of our Black Friday yearly plan bundles then you will not be able to downgrade your photo plan or move back to a monthly photo plan until the end of your 12-month deal period. Be sure to check out our Black Friday FAQ article for more information.