Two-factor authentication, or 2FA, adds an additional layer of security to your ShootProof account. It requires an extra login credential, in addition to your username and password, shared through a secure message to your email, phone, or a designated app. This feature helps to ensure that only you and your users can gain access to your ShootProof account. Any time you log in to ShootProof from a new device, or start a new session without "Remember Me" enabled, you'll be required to enter an authorization code.
Two-Factor Authentication FAQs
Is two-factor authentication required to use ShootProof?
Two-factor authentication is required on all ShootProof accounts, and by default, your authentication method is via email.
However, you can edit your settings to receive your authentication code by one of the other methods, text message or an authenticator app, instead.
Does each account user have unique two-factor authentication settings?
Yes, each user on an account has their own two-factor authentication setting. If a user is unable to access the Users & Permissions section of their account, they will need to pair with the account owner to edit their user settings.
Are there other options for two-factor authentication if I don’t want to receive emails?
Yes! You have two other options when setting up two-factor authentication within your ShootProof account. Choose between text message authentication (US only) or using an authenticator application, which does not require a phone number.
I use two-factor authentication and am getting a new phone. Do I need to do anything in advance?
If you use text message authentication and are keeping your same phone number, no action is required.
What happens if I lose my authentication device?
If you're unable to access your phone or authenticator app and cannot log in to your account, please email our Support team from the main email address associated with your account. You'll be required to verify information about yourself and/or your ShootProof account.
How do I update the two-factor authentication method for my login?
Configure your two-factor authentication for your username by going to Users & Permissions and clicking your username. Click the blue "Enable Two-Factor Authentication" button at the bottom of that page.
Next, choose which method of authentication you would like to switch to:
- Text Message (US studios only) - This will send an authorization code to the phone number you enter. Whenever you need to reauthorize, an authentication code will be texted to you at this number.
- Authenticator App - Download an authenticator app (ie 1Password, Authy, LastPass Authenticator, or Microsoft Authenticator) to your phone. You'll find your authentication code in the app.
Once you've successfully set up two-factor authentication, we'll send an email confirmation to the user's email address.
Any time you log in to ShootProof from a new device, you'll be required to enter an authorization code.